Shipping Policy
General information
Customer satisfaction is our top priority at Divanique, and we work to keep delays to a minimum. Depending on availability, the items in your order may be sent in more than one parcel. You will receive a tracking number for each shipment so you can follow your package at any time.
How long does delivery take?
Delivery has two stages.
1. Processing, around 2 days. Order confirmation, quality check and packing. Your order is checked and approved within 12 to 48 hours of ordering. Once approved in our system it is assigned to logistics and you will receive a tracking number.
2. Transit. Once the item leaves our warehouse:
- United States, Canada, Australia, New Zealand: 5 to 9 business days
- Rest of the world: 8 to 10 business days
Total delivery time:
- United States, Canada, Australia, New Zealand: 5 to 11 business days
- Rest of the world: 8 to 12 business days
During peak periods such as Christmas and Black Friday, delays may occur.
Where is my package?
Once your package has shipped you will receive an email with the tracking number. For logistical reasons a shipment may arrive as multiple partial deliveries.
My tracking is not working
It can take up to 5 business days for the package location to update. We kindly ask for your patience. If tracking still shows no information after that, please contact us at admin@divanique.com.
Delays outside our control
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.
Duties and taxes
Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs or import charges. Any duties levied on import are the responsibility of the recipient.