Refund Policy
Thank you for choosing Divanique. We are committed to providing our customers with high-quality products. Please read this policy carefully before placing an order.
Refunds
We do not offer refunds or accept returns for change of mind, incorrect size selection, or any other reason, except where the product arrives damaged or faulty.
Damaged or faulty items
If your order arrives damaged or faulty you may be eligible for a refund or replacement. To start a claim:
- Contact us within 14 days of delivery at admin@divanique.com. Include your order number, a description of the damage, and clear photographs of the item and its packaging.
- Assessment. Our team will review your claim and the supporting photographs. We will email you to confirm whether the claim is approved or declined.
- Resolution. If approved, we will issue a refund to your original payment method, or send a replacement if you prefer. Refunds typically appear within 5 to 10 business days of approval, depending on your bank or card issuer.
Not covered
- Change of mind, or ordering the wrong size or colour.
- Items that have been worn, washed, altered, or had tags removed.
- For hygiene and safety reasons, opened or used intimate apparel, unless it arrived damaged or faulty.
- Damage caused by misuse, or by washing or drying contrary to the care instructions shown on the product page.
- Claims raised more than 14 days after delivery.
Order cancellations
Once an order has been accepted and assigned to our logistics partner we are generally unable to cancel or amend it. Please contact us as soon as possible and we will help where we can.
Your statutory rights
Nothing in this policy limits any rights you may have under the consumer protection laws of your country or region. Where local law grants you greater rights than this policy, those rights apply.
Questions
Email admin@divanique.com. We typically respond within 24 to 48 hours on business days.