Privacy Policy

Last updated: 13 March 2026

Divanique operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Divanique is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information" we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including items you view, add to cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include when contacting customer support.
Device information including your device, browser, network connection, IP address and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Where we get personal information

Directly from you, when you create an account, use the Services, communicate with us, or otherwise provide information.
Automatically through the Services, from your device and through cookies and similar technologies.
From our service providers, where they process personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Provide, tailor and improve the Services. To perform our contract with you, process payments, fulfil orders, remember preferences, send account notifications, handle returns and exchanges, arrange shipping, enable reviews, and create a customised shopping experience.
Marketing and advertising. To send marketing and promotional communications by email, text message or post, and to show you online advertisements, including based on items you previously purchased or added to your cart.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. You are responsible for keeping your account credentials safe and should not share them with anyone.
Communicating with you. To provide customer support and maintain our business relationship with you.
Legal reasons. To comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide marketing services and advertise to you. These partners use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you for targeted advertising.
When you direct, request or otherwise consent to disclosure to third parties, such as through social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms, and to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located outside your country of residence. We also use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, other merchants and Shopify. In those circumstances Shopify is responsible for that processing, including responding to requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third party websites and links

The Services may link to websites operated by third parties. If you follow those links you should review their privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of such sites, or the accuracy, completeness or reliability of information found there. Our inclusion of a link does not imply endorsement.

Children's data

The Services are not intended for children and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion. As of the effective date of this Privacy Policy we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and retention

No security measures are perfect or impenetrable and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, so we recommend you do not use unsecured channels to communicate sensitive or confidential information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

Right to access or know. Request access to the personal information we hold about you.
Right to delete. Request that we delete personal information we hold about you.
Right to correct. Request that we correct inaccurate personal information.
Right of portability. Receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may opt out of the sale or sharing of your personal information, or of processing for targeted advertising. If you visit our website with the Global Privacy Control signal enabled we will treat that as an opt-out request for that device and browser, and will apply it to your account where we can associate the two. We do not recognise other Do Not Track signals.
Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity first, as permitted or required by law. You may designate an authorised agent to make requests on your behalf; we will require proof of that authorisation.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, email us at admin@divanique.com.

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